You can delete your CosCheck account and its data at any time.
In the app
- Open CosCheck and sign in.
- Go to Account → Settings → Delete account.
- Confirm.
Your account is marked for deletion and you are signed out. Your profile picture, your photo files in our cloud storage (costume photos and photos you shared in groups) and your costume voice notes are deleted right away. If you sign back in within 3 days, you can restore the account; costume photos still saved on your phone are uploaded again. After 3 days, everything else is deleted permanently.
Without the app
If you no longer have the app or can't sign in, email [email protected] from the email address of your CosCheck account, with the subject "Delete my account". We will delete the account within 30 days and confirm by email.
What is deleted
- Your account: email address, password and nickname.
- Your profile, avatar, home country and cat companion's name and colour.
- Your costumes, checklists, notes, photos, voice notes, budgets, measurements, trips and packing.
- Your Co-op Group and Global Checklist memberships, and what you added there: tasks (including voice tasks), comments, reactions, chat messages (including voice messages), poll votes and photos you shared in groups.
- Reports you sent.
Polls you created in a group stay there without your name, so the group keeps its results; the group's captain can delete them. If someone replied to one of your chat messages, their reply keeps its short quote of your message until the chat deletes that reply.
Settings stored only on your phone (achievements, appearance and accessibility settings) are removed when you uninstall CosCheck or clear its data.
Delete some data without deleting your account
You can delete parts of your data at any time in the app:
- A costume with all its checklists, photos, trip and packing: open the costume → menu → Delete costume.
- A photo: tap the cross on it in the costume's photo gallery.
- A voice note: delete its item in the costume checklist (⋮ → Delete item). The recording is removed from your phone and from cloud storage.
- A poll you created in a group: its menu → Delete.
- Body measurements: Account → My Measurements - clear a value or remove the field.
- A photo you shared in a group: open it in the group's Photos → Delete.
- A trip: in the costume's Travel block → Clear travel plan. Turn off "Share this trip with my groups" to stop sharing it.
- Group data: leave a group from its menu (≡ → Leave group).
- A Global Checklist you created: open it → menu → Delete checklist.
Photo files and costume voice notes are removed from cloud storage right away. A deleted costume's other data is fully removed from our servers within 14 days.
What is kept
- Records of purchases and tips (product, price, date and transaction reference, plus any name or message you added to a tip) are kept as long as tax and accounting laws require. They are no longer linked to your account.
- Google Play and the App Store keep their own purchase records under their own policies.
Deleting your account does not cancel a CosCheck Pro subscription. Cancel it in your Google Play or App Store subscription settings.
Questions: [email protected]